Customer Service

Get recognition for your ability to create a great customer-service experience with the NVQ Certificate or Diploma in Customer Service.

These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy.

Depending on which level you take, you'll cover areas such as:

  • Communicate using customer service language
  • Follow the rules to deliver customer service
  • Maintain a positive and customer-friendly attitude
  • Deal with customers face to face
  • Do your job in a customer friendly way
  • Organise the delivery of reliable customer service.

Find Courses

Select a course category from the list below to view the range of courses that we offer within that category.

Visit www.apprenticeships.org.uk for more information.